AVA AI Virtual Assistant

Setup and Display AI Virtual Assistant (AVA 4.0)

Learn how to set up your AVA and build their knowledge around your products!
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Product Mentioned

See how AVA visually highlights recommended or compared products in chat and avatar screens to boost shopper engagement.
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Full PDP Crawling (Semi-Automated)

Use AVA's semi-automated PDP crawling to extract FAQs and product content from detail pages at import, enriching your product data automatically.
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AVA Analytics Glossary

Please see our breakdown of the metrics we track and their definitions.
Last Updated:
April 9, 2025

AVA Conversation History

You can now filter and review your conversation history with enhanced options to help you track and analyze interactions more effectively.
Last Updated:
October 7, 2025

Leverage a Floating and Auto-Message Trigger in Ava - New UI

AVA’s Auto-Message Trigger sends tailored prompts based on the webpage content, encouraging visitors to interact with the widget and explore its features. This proactive approach increases user engagement and enhances their experience.
Last Updated:
October 7, 2025

Full Width Support & Advanced Widget Configuration for AVA Embed

The AVA Embed feature allows you to display your AI assistant on your website with customizable options, including full-width support, interactive FAQs, and advanced styling for your widget and buttons. This guide explains how to embed AVA and configure it effectively.
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December 11, 2025

Leverage a Floating and Auto-Message Trigger in AVA

Configure AVA's floating widget and auto-message triggers to proactively engage site visitors based on URL, page content, or location.
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October 7, 2025

Embedding AI FAQ Within the Product Detail Page

Embed AVA's AI-generated FAQ directly on your product pages using a SKU-based widget to answer shopper questions without leaving the PDP.
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October 10, 2025

How to Embed AVA on Your Website

Learn how to Embed and Publish your AVA.
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May 6, 2025

How to setup Default Interaction for AVA

This is the initial input option shoppers will encounter, allowing them to choose between text or audio input during the conversation.
Last Updated:
October 7, 2025

Setup and Display AI Virtual Assistant (AVA)

Learn how to set up your AVA and build their knowledge around your products!
Last Updated:
October 6, 2025

Navigating the AVA Insight Dashboard

Learn how to access and view the performance data for AVA.
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October 6, 2025

Add Disclaimers in chat for AVA

Add a customizable legal disclaimer to AVA's chat experience and optionally require users to accept terms before starting a conversation.
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November 20, 2025

Add Starter Questions to AVA

Learn how to add starter questions to promote interaction with AVA.
Last Updated:
October 7, 2025

How to Embed AVA 4.0 on Your Website

Learn how to Embed and Publish your AVA.
Last Updated:
December 30, 2025