Bring personalized shopping to life with 1:1 Video Chat

Engage with shoppers directly, answer their questions in real-time, and enhance the shopper experience with AI. Anytime, anywhere.

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Trusted by 1500+ brands and retailers

Firework in Action

Product Discovery & Consultation

Recreate in-store consultation online; build confidence and trust before purchase.

Product Discovery & Consultation

Recreate in-store consultation online; build confidence and trust before purchase.

Reduce returns and buyer hesitation for high-consideration purchases.

Technical Product Support

Reduce returns and buyer hesitation for high-consideration purchases.

Recreate in-store consultation online; build confidence and trust before purchase.

Gifting Assistance

Recreate in-store consultation online; build confidence and trust before purchase.

Elevate average order value and reduce cart abandonment.

Styling and 
Outfit Help

Elevate average order value and reduce cart abandonment.

Show products from multiple angles, in different lighting, and with context to help shoppers make confident and informed purchases.

Virtual Showroom 
Tours

Show products from multiple angles, in different lighting, and with context to help shoppers make confident and informed purchases.

Improve the shopping experience for international buyers and expand geographic reach.

Language or Region-Specific Support

Improve the shopping experience for international buyers and expand geographic reach.

Discover all features of
1:1 Video Chat

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Integrate video chat directly into your site with CTAs on product pages, emails, and ads, allowing shoppers to connect with experts at key moments in their journey. Continuous engagement encourages informed purchasing decisions without leaving your website. and informed purchases

Immersive placements on your website

Integrate video chat directly into your site with CTAs on product pages, emails, and ads, allowing shoppers to connect with experts at key moments in their journey. Continuous engagement encourages informed purchasing decisions without leaving your website. and informed purchases
Firework live shopping chat interface showing user profile, browsing history, and product suggestions for candles and notebook.

Co-browsing

Provide a true offline shopping experience by allowing experts to guide shoppers through the website in real time. Co-browsing creates a personalized, interactive session where product features are showcased, and questions are answered, helping customers feel more confident about their choices.
Direct shopper inquiries to the right team, ensuring customers quickly get the support they need from the most qualified expert. Efficient routing enhances both the customer experience and operational efficiency, streamlining service at every touchpoint.

Routing

Direct shopper inquiries to the right team, ensuring customers quickly get the support they need from the most qualified expert. Efficient routing enhances both the customer experience and operational efficiency, streamlining service at every touchpoint.
Enable shoppers to engage with product experts through audio-only or face-to-face video chats, offering personalized assistance while maintaining privacy. This flexibility provides a more comfortable and convenient interaction, ensuring an optimal experience.

One-Way Video Chat

Enable shoppers to engage with product experts through audio-only or face-to-face video chats, offering personalized assistance while maintaining privacy. This flexibility provides a more comfortable and convenient interaction, ensuring an optimal experience.
Provide real-time support across both mobile apps and web platforms, ensuring expert assistance is accessible wherever the shopper is. Connect with experts on any device and create a more engaging and satisfying shopper experience.

Assist from anywhere

Provide real-time support across both mobile apps and web platforms, ensuring expert assistance is accessible wherever the shopper is. Connect with experts on any device and create a more engaging and satisfying shopper experience.
Take control of video chat widget visibility, adjusting when and where it appears on your site. With waitlist management and a simple rollout process, the experience is tailored to your needs, making it easy to implement for both your team and your customers.

Controlled experience, easy roll out

Take control of video chat widget visibility, adjusting when and where it appears on your site. With waitlist management and a simple rollout process, the experience is tailored to your needs, making it easy to implement for both your team and your customers.

AI co-pilot

Use AI to filter and classify customer requests, allowing human agents to focus exclusively on sales-related inquiries. This enhances operational efficiency, accelerates response times, and improves the customer experience by addressing non-sales queries automatically.
Bring conversations directly to your site, ensuring that every interaction leads seamlessly to a purchase. Keep shoppers engaged and supported throughout their journey, from the first question to final checkout.

Scheduled meetings

Bring conversations directly to your site, ensuring that every interaction leads seamlessly to a purchase. Keep shoppers engaged and supported throughout their journey, from the first question to final checkout.
Capture and analyze all customer interactions to gain contextual insights that can optimize the shopping experience. Moving from behavioral to contextual understanding enables you to refine your strategy and maximize engagement, ultimately increasing sales.

Data-first Saas

Capture and analyze all customer interactions to gain contextual insights that can optimize the shopping experience. Moving from behavioral to contextual understanding enables you to refine your strategy and maximize engagement, ultimately increasing sales.

Outperform expectations.
Achieve remarkable results with Firework

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81

CSAT

Proving user satisfaction.

15.3%

Conversion Rate

turning interest into action.

7.2

Activation Rate

Connecting users to value.

Supercharge your site with Firework, the all-in-one-platform

AI Virtual Assistant
AI Virtual Assistant
Firework's AI Video Assistant (AVA) answering customer questions and giving product advice through chat and video conversations.
short, interactive videos engage users
Firework's video showroom educates and inspires while reducing friction to buy
Firework live 1:1 chat brings the in-store experience and human connection online

FAQs

What is Firework 1:1 Video Chat?

Firework 1:1 Video Chat is a real-time engagement solution that lets brands and retailers connect directly with online shoppers through live, one-to-one video sessions for product discovery, consultation, and support. It brings the personalization and guidance of in-store associates to any page on your website, helping customers make confident purchase decisions.

What features are included in Firework’s 1:1 Video Chat solution?

Key capabilities include high-quality video and audio, co-browsing, screen sharing, file sharing, and real-time messaging between shoppers and associates. The product also offers AI integrations, performance analytics, and the ability to deploy video chat modules across multiple pages and devices.

How does Firework protect shopper privacy during 1:1 Video Chat sessions?

Conversations are initiated as one-way video by default, so the associate is visible while the shopper can participate without turning on their camera, preserving comfort and privacy. The solution is designed with enhanced security controls and data protections appropriate for enterprise ecommerce environments.

How do I add Firework 1:1 Video Chat to my ecommerce site?

You create a Firework account, configure your 1:1 Video Chat widget, and embed it on selected pages using a lightweight integration compatible with modern ecommerce platforms. Once live, associates manage sessions from a centralized dashboard that shows incoming calls, queues, and session details.

How does 1:1 Video Chat impact conversion rates and customer satisfaction?

Firework’s 1:1 Video Chat has been shown to lift performance metrics, with reported conversion rates above typical ecommerce averages and strong customer satisfaction scores for brands that adopt it. By resolving questions in real time and reducing uncertainty, brands also see fewer returns and higher attachment rates for complementary products.

Is Firework 1:1 Video Chat suitable for small businesses as well as enterprises?

Firework’s 1:1 Video Chat is designed for scalability, supporting deployments from small teams to global enterprises with multiple locations and regions. Flexible plans and integrations allow businesses at different stages to introduce personalized video consultations without rebuilding their tech stack

How do I measure the impact of 1:1 Video Chat?

Teams can monitor activation rate, conversion rate, average order value, customer satisfaction (CSAT), and session-level engagement metrics for video chat interactions. These insights help optimize staffing, placement of chat modules, and scripts or playbooks for associates.