Bring personalized shopping to life with 1:1 Video Chat

Engage with shoppers directly, answer their questions in real-time, and enhance the shopper experience with AI. Anytime, anywhere.

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Trusted by 1500+ brands and retailers

Firework in Action

Product Discovery & Consultation

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Product Discovery & Consultation

Recreate in-store consultation online; build confidence and trust before purchase.

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Technical Product Support

Reduce returns and buyer hesitation for high-consideration purchases.

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Gifting Assistance

Recreate in-store consultation online; build confidence and trust before purchase.

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Styling and 
Outfit Help

Elevate average order value and reduce cart abandonment.

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Virtual Showroom 
Tours

Show products from multiple angles, in different lighting, and with context to help shoppers make confident and informed purchases.

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Language or Region-Specific Support

Improve the shopping experience for international buyers and expand geographic reach.

Discover all features of
1:1 Video Chat

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Integrate video chat directly into your site with CTAs on product pages, emails, and ads, allowing shoppers to connect with experts at key moments in their journey. Continuous engagement encourages informed purchasing decisions without leaving your website. and informed purchases

Immersive placements on your website

Integrate video chat directly into your site with CTAs on product pages, emails, and ads, allowing shoppers to connect with experts at key moments in their journey. Continuous engagement encourages informed purchasing decisions without leaving your website. and informed purchases.

Co-browsing

Provide a true offline shopping experience by allowing experts to guide shoppers through the website in real time. Co-browsing creates a personalized, interactive session where product features are showcased, and questions are answered, helping customers feel more confident about their choices.
Direct shopper inquiries to the right team, ensuring customers quickly get the support they need from the most qualified expert. Efficient routing enhances both the customer experience and operational efficiency, streamlining service at every touchpoint.

Routing

Direct shopper inquiries to the right team, ensuring customers quickly get the support they need from the most qualified expert. Efficient routing enhances both the customer experience and operational efficiency, streamlining service at every touchpoint.
Enable shoppers to engage with product experts through audio-only or face-to-face video chats, offering personalized assistance while maintaining privacy. This flexibility provides a more comfortable and convenient interaction, ensuring an optimal experience.

One-Way Video Chat

Enable shoppers to engage with product experts through audio-only or face-to-face video chats, offering personalized assistance while maintaining privacy. This flexibility provides a more comfortable and convenient interaction, ensuring an optimal experience.
Provide real-time support across both mobile apps and web platforms, ensuring expert assistance is accessible wherever the shopper is. Connect with experts on any device and create a more engaging and satisfying shopper experience.

Assist from anywhere

Provide real-time support across both mobile apps and web platforms, ensuring expert assistance is accessible wherever the shopper is. Connect with experts on any device and create a more engaging and satisfying shopper experience.
Take control of video chat widget visibility, adjusting when and where it appears on your site. With waitlist management and a simple rollout process, the experience is tailored to your needs, making it easy to implement for both your team and your customers.

Controlled experience, easy roll out

Take control of video chat widget visibility, adjusting when and where it appears on your site. With waitlist management and a simple rollout process, the experience is tailored to your needs, making it easy to implement for both your team and your customers.

AI co-pilot

Use AI to filter and classify customer requests, allowing human agents to focus exclusively on sales-related inquiries. This enhances operational efficiency, accelerates response times, and improves the customer experience by addressing non-sales queries automatically.
Bring conversations directly to your site, ensuring that every interaction leads seamlessly to a purchase. Keep shoppers engaged and supported throughout their journey, from the first question to final checkout.

Scheduled meetings

Bring conversations directly to your site, ensuring that every interaction leads seamlessly to a purchase. Keep shoppers engaged and supported throughout their journey, from the first question to final checkout.
Capture and analyze all customer interactions to gain contextual insights that can optimize the shopping experience. Moving from behavioral to contextual understanding enables you to refine your strategy and maximize engagement, ultimately increasing sales.

Data-first Saas

Capture and analyze all customer interactions to gain contextual insights that can optimize the shopping experience. Moving from behavioral to contextual understanding enables you to refine your strategy and maximize engagement, ultimately increasing sales.

Outperform expectations.
Achieve remarkable results with Firework

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81

CSAT

Proving user satisfaction.

15.3%

CLV

Conversion Rate

turning interest into action.

7.2

Return Rate

Activation Rate

Connecting users to value.

Supercharge your site with Firework, the all-in-one-platform

AI Virtual Assistant
AI Virtual Assistant
Firework's AI Video Assistant (AVA) answering customer questions and giving product advice through chat and video conversations.
short, interactive videos engage users
Firework's video showroom educates and inspires while reducing friction to buy
Firework live 1:1 chat brings the in-store experience and human connection online