Implementing the One-to-One Virtual Shop

Prerequisite: If you do not see the One-to-One Workspace in the Business Portal, please reach out to your Customer Success Manager before completing the below.

One-to-One Virtual Shopping Script to Add

Firework's One-to-One (OTO) Virtual Shopping solution allows businesses to engage with site visitors through live video calls and chat in real time.

The simplest way to integrate the Firework One to One widget to your website is to add the following script immediately before Global

Code Snippet

‍</head><script async src="https://asset.fwscripts.com/js/live-helper.js" data-fwparam_chat_channel_id="[ChatChannelId]"></script>
<script>
document.addEventListener('DOMContentLoaded', () => {
  setTimeout(() => {
    var n = document.createElement("fw-live-helper");
    document.body.appendChild(n);
  }, 0);
});
</script>

Note: 🔁 Replace [ChatChannelId] with your actual Chat Channel ID — this can be found in your Firework Business Portal URL.

Example:
If your portal URL is
https://business.fireworktv.com/business/5EROOo/chat_channel/Q01bn6Y
Then your Chat Channel ID is: Q01bn6Y

Need More Details?

• For full documentation, advanced options, and configuration please visit: here
• Add Tracking Script. Please follow the instructions here.

Looking to add One-to-One Virtual Shopping on your Shopify store? Click here.