Learn how to leverage Zapier to connect information between one to one virtual shopping and your other apps.

Learn how to configure different Entry Points for One-to-One Virtual Shopping.

Learn how to engage visitors with One to One Virtual Shopping using the Firework Camera App.

Learn how to leverage Zapier to connect information between one to one virtual shopping and your other apps.

Learn how to subscribe and interact with Live Feeds in the One to One Workspace.

Agents now have the ability to transfer active visitor conversations to another feed. This makes it easier to route visitors to the right agent or team without ending the existing conversation.

Learn how to automate your chat replies faster using Text Snippets!

Block disruptive visitors from your One-to-One shopping queue and unblock them later — without them knowing they've been restricted.

Business admins can now view and download chat logs and recordings in the FW business portal

As a Sales Agent (SA), learn how to navigate your One-to-One Workspace to view visitor information, enter a conversation, and share product links for their browser.

Learn how to open multiple conversations with visitors on your website.

Agents have the ability to leave notes regarding conversations. These notes serve as a reference for future interactions and can be viewed in the conversation history feature.