Agents can now blur their video background during a call for added privacy and a cleaner viewing experience.

Learn how to leverage Zapier to connect information between one to one virtual shopping and your other apps.

Update the widget menu picture to personalize your One-to-One (OTO) workspace experience.

Configure the Firework WooCommerce plugin to support seamless One-to-One Virtual Shopping sessions.

Learn how to schedule and manage meetings effortlessly with Calendly (OTO), making it easy for visitors to book and attend.

Learn how to configure different Entry Points for One-to-One Virtual Shopping.

Learn how to engage visitors with One to One Virtual Shopping using the Firework Camera App.

Learn how to implement our One-to-One Virtual Shopping Script on your website.

Learn how to customize offline widget content and visibility

Follow the below steps to enable full One-to-One Virtual Shopping visibility across your Shopify website.

Set up Firework's One-to-One virtual shopping on WooCommerce by installing the plugin and configuring your channel ID.

See the 5 things needed to set up One-to-One and start selling online!

Learn how to leverage Zapier to connect information between one to one virtual shopping and your other apps.

Learn how to manage multiple conversations with visitors on your Mobile App

Set up auto-message triggers in your One-to-One workspace to proactively engage customers based on geo, URL, or cart abandonment criteria.

Please see our breakdown of the metrics we track and their definitions.

Learn how to access and view your performance data for One-to-One Virtual Shopping.

Learn how to subscribe and interact with Live Feeds in the One to One Workspace.

To help address technical questions, please review the following. We will update this over time as well

In order to collect data from One-to-One Virtual Shopping Conversations, we require adding the following Firework tracking tag.

Learn how to select widget visibility and where this displays for your shoppers to access.

Agents now have the ability to transfer active visitor conversations to another feed. This makes it easier to route visitors to the right agent or team without ending the existing conversation.

FAQ covering sales attribution, NPS surveys, call recording, and how to track conversions from One-to-One virtual shopping sessions.

Learn how to automate your chat replies faster using Text Snippets!

Complete breakdown of One-to-One widget settings and which actions are available to Admin vs. Shopping Agent roles.

Block disruptive visitors from your One-to-One shopping queue and unblock them later — without them knowing they've been restricted.

Business admins can now view and download chat logs and recordings in the FW business portal

As a Sales Agent (SA), learn how to navigate your One-to-One Workspace to view visitor information, enter a conversation, and share product links for their browser.

Learn how to open multiple conversations with visitors on your website.

Here are some tips to consider for leveraging One-to-One Virtual Shopping.

Monitor agent availability, total online hours, and conversation history for your One-to-One virtual shopping team using the Agent Timesheet.

OTO Workspace is available for download on both Windows and Mac OS.

Agents have the ability to leave notes regarding conversations. These notes serve as a reference for future interactions and can be viewed in the conversation history feature.

Learn how to set your work hours and schedule the widget to automatically go offline at specified times on a regular basis.

See some technical tips to help guide a user to successfully join a call.

Agents can now blur their video background during a call for added privacy and a cleaner viewing experience.

Upload a custom image to your One-to-One workspace widget menu in the Firework Business Portal to personalize the shopper-facing experience.

Learn how to share a document, image, or video during a One-to-One conversation.

Learn how to set your own message when a visitor enters the waitlist queue.