Quick Start: One-to-One Video Chat
How to Customize the Widget Menu Picture in the One-to-One Workspace
Update the widget menu picture to personalize your One-to-One (OTO) workspace experience.
Implement One-to-One Virtual Shopping on WooCommerce
Configure the Firework WooCommerce plugin to support seamless One-to-One Virtual Shopping sessions.
Scheduling with Calendly (OTO)
Learn how to schedule and manage meetings effortlessly with Calendly (OTO), making it easy for visitors to book and attend.
Implementing the One-to-One Virtual Shopping Script
Learn how to implement our One-to-One Virtual Shopping Script on your website.
Last Updated:
April 8, 2025
One-to-One Customizable Offline Widget Content
Learn how to customize offline widget content and visibility
Last Updated:
October 7, 2025
Implement One-to-One Virtual Shopping on Shopify
Follow the below steps to enable full One-to-One Virtual Shopping visibility across your Shopify website.
Last Updated:
September 4, 2024
Implement One-to-One Virtual Shopping on
Set up Firework's One-to-One virtual shopping on WooCommerce by installing the plugin and configuring your channel ID.
Last Updated:
October 7, 2025
One-to-One Virtual Shopping: Where to Start
See the 5 things needed to set up One-to-One and start selling online!
Last Updated:
July 14, 2025
Multi-Chat with One to One Virtual Shopping on Mobile App
Learn how to manage multiple conversations with visitors on your Mobile App
Last Updated:
September 11, 2024
Leverage a Auto-Message Trigger in a One to One Chat
Set up auto-message triggers in your One-to-One workspace to proactively engage customers based on geo, URL, or cart abandonment criteria.
Last Updated:
October 7, 2025
Implement the Tracking for One-to-One Virtual Shopping
In order to collect data from One-to-One Virtual Shopping Conversations, we require adding the following Firework tracking tag.
Last Updated:
May 27, 2024
Set One to One Widget Visibility
Learn how to select widget visibility and where this displays for your shoppers to access.
Last Updated:
October 7, 2025
Managing OTO Settings: A Detailed Overview of Admin and SA Permissions
Complete breakdown of One-to-One widget settings and which actions are available to Admin vs. Shopping Agent roles.
Last Updated:
December 12, 2024
Portal App Download
OTO Workspace is available for download on both Windows and Mac OS.
Last Updated:
October 7, 2025
Set One to One Agent Work Hours
Learn how to set your work hours and schedule the widget to automatically go offline at specified times on a regular basis.
Last Updated:
October 7, 2025
Add One-to-One Customizable Waitlist Message
Learn how to set your own message when a visitor enters the waitlist queue.
Last Updated:
August 20, 2025





