Quick Start: One-to-One Video Chat

How to Customize the Widget Menu Picture in the One-to-One Workspace

Update the widget menu picture to personalize your One-to-One (OTO) workspace experience.

Implement One-to-One Virtual Shopping on WooCommerce

Configure the Firework WooCommerce plugin to support seamless One-to-One Virtual Shopping sessions.

Scheduling with Calendly (OTO)

Learn how to schedule and manage meetings effortlessly with Calendly (OTO), making it easy for visitors to book and attend.

Implementing the One-to-One Virtual Shopping Script

Learn how to implement our One-to-One Virtual Shopping Script on your website.
Last Updated:
April 8, 2025

One-to-One Customizable Offline Widget Content

Learn how to customize offline widget content and visibility
Last Updated:
October 7, 2025

Implement One-to-One Virtual Shopping on Shopify

Follow the below steps to enable full One-to-One Virtual Shopping visibility across your Shopify website.
Last Updated:
September 4, 2024

Implement One-to-One Virtual Shopping on

Set up Firework's One-to-One virtual shopping on WooCommerce by installing the plugin and configuring your channel ID.
Last Updated:
October 7, 2025

One-to-One Virtual Shopping: Where to Start

See the 5 things needed to set up One-to-One and start selling online!
Last Updated:
July 14, 2025

Multi-Chat with One to One Virtual Shopping on Mobile App

Learn how to manage multiple conversations with visitors on your Mobile App
Last Updated:
September 11, 2024

Leverage a Auto-Message Trigger in a One to One Chat

Set up auto-message triggers in your One-to-One workspace to proactively engage customers based on geo, URL, or cart abandonment criteria.
Last Updated:
October 7, 2025

Implement the Tracking for One-to-One Virtual Shopping

In order to collect data from One-to-One Virtual Shopping Conversations, we require adding the following Firework tracking tag.
Last Updated:
May 27, 2024

Set One to One Widget Visibility

Learn how to select widget visibility and where this displays for your shoppers to access.
Last Updated:
October 7, 2025

Managing OTO Settings: A Detailed Overview of Admin and SA Permissions

Complete breakdown of One-to-One widget settings and which actions are available to Admin vs. Shopping Agent roles.
Last Updated:
December 12, 2024

Portal App Download

OTO Workspace is available for download on both Windows and Mac OS.
Last Updated:
October 7, 2025

Set One to One Agent Work Hours

Learn how to set your work hours and schedule the widget to automatically go offline at specified times on a regular basis.
Last Updated:
October 7, 2025

Add One-to-One Customizable Waitlist Message

Learn how to set your own message when a visitor enters the waitlist queue.
Last Updated:
August 20, 2025