Unlock the Future of Commerce with AI

Engage and convert your audience through interactive video experiences

Maximize your brand's potential with Firework

Designed for Commerce

Firework AI is purpose-built to drive targeted customer interactions and increase conversions.

Assist customers in making informed purchase decisions through tailored conversations

Proven to deliver measurable conversion lifts across industries.

GDPR and AICPA compliant

Safety and Privacy

Your data, your rules. Enterprise-grade security ensures complete privacy.

Proprietary knowledge base keeps customer data secure and confidential.

Option to sign a Data Processing Agreement (DPA) and enable secure gateway for added assurance.

No data sharing—maintaining your brand’s integrity and trust.

Multi-Modality

Engage customers wherever they are with seamless, versatile AI.

Support across video, voice, and text for an all-in-one experience.

Enable dynamic, multi-modal engagement to meet customer needs.

a conversation with a commerce chatbot

Personalized Engagement

Real-time recommendations tailored to individual customer preferences.

Deliver curated shopping experiences that delight and convert.

Build deeper connections based on customer interactions.

Ever-Learning Technology

AI that evolves with every interaction to exceed expectations.

Continuously improves through real-world learning to stay ahead.

Ensures your customers always receive the best experience.

Use Cases

Shopping Assistants

Provide curated product recommendations and human-like interactions to elevate the customer experience.

Product Discovery

Streamline product discovery by offering personalized recommendations

Tutorials and Demos

Walk customers through product features, assembly instructions, or usage guides using video or voice.

Lead Qualification

Identify high-potential leads by asking qualifying questions during conversations.

Virtual Associate

Transform in-store experience with personalized assistance from Ava.

Training & onboarding

Deliver interactive, real-time and engaging training for thousands of staff members

Localize content

Boost engagement and sales with localized translated content.experience for every audience.

Customer engagement

Act as a 24/7 showroom co-host, guiding customers with instant answers to product-related queries.

Post-purchase support

Respond to customer queries about policies such as returns, exchanges, and refunds

Unlock Actionable Customer Insights

Conversation Metrics

Gain a clear view of total interactions, average response time, and customer satisfaction to optimize engagement.

Audience and Conversion Insights

Analyze audience behavior, device preferences, and conversion data to make informed decisions and drive growth.

Customer Communications

Gain a clear view of total interactions, average response time, and customer satisfaction to optimize engagement.