ONE-TO-ONE VIRTUAL SHOPPING
Have meaningful conversations through video to foster real customer connections. Connect brand experts with online shoppers through one-to-one virtual shopping.
Get Face to Face with Your Customers
VIRTUAL SHOPPING & CLIENTELLING
Say ‘Goodbye’ to Chatbots
Your customers deserve better. Now you can connect with them digitally like never before. Create real-life, personalized shopping experiences they won’t forget.
Loved and used by
KEY FEATURES
Take virtual shopping to the next level
Sell more while creating connections. Firework's one-to-one virtual shopping solution builds personalized connections between brands and their customers.
Proactive Video Calling
Actively identify high-intent visitors and start a conversation with them as they browse your website to increase conversion.
One-Way Video Chat
For the online shopper, it defaults to audio-only so visitors can engage without having to be on video.
Co-Browsing
Help visitors shop by guiding them through the site, pointing out great deals or new finds, and answering product-specific questions to help guide them throughout their purchase journey.
Live Consumer Insights
See how customers are engaging with your site in real-time — understand how customers are searching for products, uncover key customer insights and analytics, and utilize data manage upsell and cross-sell opportunities.
Virtual Styling Appointments
Host personal virtual styling appointments and consultations to interact directly with online shoppers in real-time.
EXPERIENCE REAL RESULTS
Shoppable videos boost product discovery and brand engagement
Firework is the complete video commerce solution to fuel your digital and physical shopping experience.
+36%
Conversion Rate
vs visitors who didn’t interact with Firework livestream or short videos.
88
Product NPS Score
Repeat purchase behavior vs average customer behavior.
-33%
Return Rate
vs conventional eCommerce without video engagement.
+20%
Faster to purchase
vs visitors who didn’t interact with Firework livestream or short videos.
Explore brands' growth through video commerce
Kevin Miller, Chief Marketing Officer, The Fresh Market
Firework videos are performing better than any other media we were using.
Latest Blog Posts
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