One-to-One Virtual Shopping - Analytics

Last updated:
May 28, 2024
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One-to-One Video Chat
One-to-One Virtual Shopping - Analytics
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Updated 10.13.23

Do you have tracking and sales attribution?

  • Yes and yes. Assigned to the SA to track. We will also supply a Insights dashboard to showcase metrics as well.

Can we capture customer feedback?

  • Yes, we offer a NPS survey at the end of the conversation for a visitor complete. This is available to view in your Insights.

Can we capture missed caller email addresses?

  • Not today, but currently on the roadmap.

How is sales data showcased in the business portal?

  • First,need to implement our tracking script. With each purchase we will be able to attribute the sales back on the SA and also we define the tracking window (whether 7-14 days for example) to ensure order is still tracked back to SA.

How and why should I block a Visitor?

  • If you notice a visitor is harassing or harming the call experience, then click onto the three dots above their name and select “Block User”

Am I able to export chat history?

  • Not an option in the dashboard. We can share per legal reasons upon request.

Do you record calls? Am I able to download this?

  • Yes. We can share per legal reasons upon request.

To understand more on our tracking metrics, view our glossary.