One-to-One Virtual Shopping Analytics

FAQ covering sales attribution, NPS surveys, call recording, and how to track conversions from One-to-One virtual shopping sessions.

Last updated:
October 13, 2023
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One-to-One Virtual Shopping Analytics
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Do you have tracking and sales attribution?

Yes and yes. Assigned to the SA to track. We will also supply a Insights dashboard to showcase metrics as well.

Can we capture customer feedback?

Yes, we offer a NPS survey at the end of the conversation for a visitor complete. This is available to view in your Insights.

Can we capture missed caller email addresses?

Not today, but currently on the roadmap.

How is sales data showcased in the business portal?

First,need to implement our tracking script. With each purchase we will be able to attribute the sales back on the SA and also we define the tracking window (whether 7-14 days for example) to ensure order is still tracked back to SA.

How and why should I block a Visitor?

If you notice a visitor is harassing or harming the call experience, then click onto the three dots above their name and select “Block User”

Am I able to export chat history?

Not an option in the dashboard. We can share per legal reasons upon request.

Do you record calls? Am I able to download this?

Yes. We can share per legal reasons upon request.

To understand more on our tracking metrics, view our glossary.