- Actively identify high-intent visitors
- Start a conversation with them as they browse the store
- Increase conversions and reduce bounce rates
- Schedule personal shopping appointments and consultations
1:1 Video Chat
Introducing Firework One-Way Video Chat
Turn 500% more website visitors into customers by bringing back the human touch to e-commerce.
Get Face to Face with Your Customers
Have meaningful conversations through video to foster real customer connections. Connect brand experts with online shoppers through 1:1 video chat.
PERSONALIZED VIDEO CHAT
Say ‘Goodbye’ to Chatbots
Your customers deserve better. Now you can connect with them digitally like never before. Create real-life, personalized shopping experiences they won’t forget.
Before
After
KEY FEATURES
Take virtual shopping to the next level
Firework's 1:1 video chat cultivates connections between brands and their customers.
Proactive Video Calling
One-Way Video Chat
- Default to audio so customers can engage without being on video
- Answer questions or guide consumers through their purchase journey
- Showcase products when applicable
Co-Browsing
- Help shoppers shop by guiding them through the site
- Point out great deals or new finds
- Support in service requests
Live Consumer Insights
- Utilize data to manage upsell and cross-sell
- See how customers are engaging with your site in real-time
- Understand how customers are searching for products
- Uncover key customer insights and analytics
Trusted by global enterprise and emerging brands
Explore brands' growth through video commerce
Firework in-video checkout leads to 3x conversions on our site.
Angela Caglia and Rob Carliner, Founders of Angela Caglia
Firework videos are performing better than any other media we were using.
Kevin Miller, Chief Marketing Officer, The Fresh Market
Latest Blog Posts
Insights and news shaping the future of commerce.
Filter
Check out more of Firework’s video commerce solutions
Shoppable video
Commerce, now streaming. Go live easily, any time.
Livestream
A video-powered shopping experience like no other.
AI Creation Studio