NFR Big Ideas Session

NFR Big Ideas Session

How to better “Love your customer” by Firework and Victoria’s Secret & Co.
Tuesday, February 6, 2024

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A digital rendering of the Shoptalk Ebook Europe Edition
Exclusive Attendee Bonus
Receive a complimentary printed copy of Firework’s 2025 Video Commerce Playbook (Europe Edition) - a curated guide with original research, real-world examples, and practical frameworks, designed to inspire strategic, video-first commerce for Retailers and Brands.
Limited copies available. Book your meeting now.

Speakers

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Watch Chris Rupp, Chief Customer Officer of Victoria's Secret & Co., share her unwavering commitment to customer-centricity through technological advancement.

Hosted by Vincent Yang, CEO of Firework, this discussion delved into the core principles of achieving omnichannel success, the profound impact of elevating customer experiences for fostering loyalty, and her steadfast dedication to infusing personalization through AI and personalization into the heart of Victoria's Secret's customer-centric product roadmap.

Fill out the form to access the recording!