How to better “Love your customer” by Firework and Victoria’s Secret & Co.

Watch Chris Rupp, Chief Customer Officer of Victoria’s Secret & Co., share her unwavering commitment to customer-centricity through technological advancement. Hosted by Vincent Yang, CEO of Firework, this discussion delved into the core principles of achieving omnichannel success, the profound impact of elevating customer experiences for fostering loyalty, and her steadfast dedication to infusing personalization through AI and personalization into the heart of Victoria’s Secret’s customer-centric product roadmap.