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Review viewership, watch time, engagement, and sales attribution metrics for your Firework livestream events in the Business Portal.

Learn how to navigate through the types of analytics we provide per the Insights Dashboard.

Track impressions, views, watch time, and action click rates for your Firework short videos in the Business Portal Insights dashboard.

Apply Image Overlays to highlight Product Information, Discounts, Coupons, Announcements

Learn the process of embedding videos effortlessly with a single click on the homepage

Learn the process of embedding videos effortlessly with a single click on the pdp page

Please see our breakdown of the metrics we track and their definitions.

See the latest developments and updates related to Ava

You can now filter and review your conversation history with enhanced options to help you track and analyze interactions more effectively.

Tips for planning, scripting, and producing high-quality Firework livestreams that engage viewers and drive product sales.

Block disruptive visitors from your One-to-One shopping queue and unblock them later — without them knowing they've been restricted.

Agents can now blur their video background during a call for added privacy and a cleaner viewing experience.

Simplify your data management by completing large tasks all at once.

See the latest visual and feature updates to our CMS below!

Reference guide for recent updates and changes to Firework's classic video player style configurations.

Allow your customers to swap the system generated username with their own custom name.

Set up a channel-wide blocklist of words to automatically filter inappropriate language from chat across all your Firework livestream events.

Business admins can now view and download chat logs and recordings in the FW business portal

This guide is aimed to help you implement the Player type, coupled with FAQs when implementing the different Players.

Learn how to streamline permissions for a seamless import experience.

Learn how to create an Interactive Video Journey.

Learn how to create one of our most popular carousel designs: the Carousel.

Group multiple Firework playlists into a collection in the Business Portal and embed the entire collection on your website.

Set up multiple Firework channels to organize content by brand or use case, and duplicate videos across channels within the same account.

Learn how to create short video clips from your Livestream event