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Get the Help you Need

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Get Started With Firework

Learn the basics to uploading and crafting shoppable videos to then embed them directly onto your website!
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Business Portal

Discover how to maximize your capabilities within the Firework Business Portal.
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Shoppable Video

Learn more about Shoppable Video's most advanced capabilities for attracting and converting customers with personalized experiences.
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One-to-One Video Chat

Connect store associates with online customers through live video chat.
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Video Showroom

Bring the in store experience online, invite online customers to your storefront through live showrooms.

AVA AI Virtual Assistant

Learn how to leverage AI Digital Humans to connect, communicate, and convert shoppers.
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Integrations

Firework offers integrations with Shopify, WooCommerce, Duda, Magento 2 and more.

FAQ

Browse our FAQs to quickly find the information you need.

Connected Commerce

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Ads

Learn how to monetize Firework with ads
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Software Development Kit

Learn about the latest SDK updates for developers
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Changelogs

A centralized spot for all the changes that have been done
Create a Banner with the Carousel Layout
Learn how to create one of our most popular carousel designs: the Carousel.
Business Portal
Create a Playlist Collection in the Busi
Group multiple Firework playlists into a collection in the Business Portal and embed the entire collection on your website.
Business Portal
Create Multiple Channels and Duplicate Videos in the Business Portal
Set up multiple Firework channels to organize content by brand or use case, and duplicate videos across channels within the same account.
Business Portal
Create Short Video Clips from Your Livestream
Learn how to create short video clips from your Livestream event
Video Showroom
Creating a Playlist in the Business Portal
Learn how to create a playlist and add video content
Get Started With Firework
Custom Animated and Static Posters
Create a custom animated or static poster for your short videos.
Shoppable Video
Customize the Ad Badge
Learn how to customize the Ad Badge displayed on your video.
Ads
Digital Showroom - General FAQs
Frequently asked questions to understand building a Digital Showroom.
Video Showroom
Digital Showroom & Livestream Changelog
Stay up to date with the latest features and improvements in Digital Showroom and Livestream Events.
Changelogs
Displaying a Dynamic Carousel on a Product Detail Page
Learn how to enhance your Product Detail Page (PDP) with the Dynamic Carousel
Business Portal
Distinguish live comments vs restream comments in Assistant Mode
Filter between live and historical comments in Assistant Mode during a restream to focus on real-time audience engagement.
Video Showroom
Dropping SDK iOS 12 Support
Upcoming change regarding our SDK's support for iOS 12
Software Development Kit
Dynamic Content
Use Dynamic Content to render playlists for targeted audiences
Business Portal
Dynamic Values for Ad Unit Parameters
Firework supports dynamic values for the ad unit parameter. We'll cover how to add these dynamic values.
Ads
Edit Livestream Replay Start and End Time
Trim the start and end points of your livestream replay so viewers see only the segment you want, across embeds and restreams.
Video Showroom
Edit Products in a Livestream Replay
Learn how to manage the product list post livestream event.
Video Showroom
Embedded Widget Not Showing on Site
FAQ
Embedding AI FAQ Within the Product Detail Page
Embed AVA's AI-generated FAQ directly on your product pages using a SKU-based widget to answer shopper questions without leaving the PDP.
AVA AI Virtual Assistant
Embedding Playlists on Your Website
Embed Firework shoppable video playlists on any webpage using a simple HTML tag, with layout options including story block, floating player, and more.
Get Started With Firework
Embedding Videos Within the Product Detail Page
Learn how to dynamically add videos to your product page.
Business Portal
Enable a Hero Unit
Add a full-screen Hero Unit to your site to promote an upcoming or live Firework event with a countdown, CTA, and embedded video player.
Video Showroom
Enable Thumbnail Selection From Livestream (Not Just Trailer)
Pick thumbnails directly from your livestream recording — not just the trailer — for more flexible video representation across embeds.
Video Showroom
Enabling AI Playlist Sort
Turn on AI-powered playlist sorting to automatically surface your best-performing videos based on engagement and conversion data.
Business Portal
Facebook Livestream Simulcast
Simulcast your livestream event to your Facebook page with a few simple steps.
Video Showroom
Firework Performance Metrics Definitions
See all definitions per the analytics within your Insights Dashboard.
Get Started With Firework