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Creating a Playlist in the Business Portal
Learn how to create a playlist and add video content
Business Portal
Custom Animated and Static Posters
Create a custom animated or static poster for your short videos.
Shoppable Video
Digital Showroom - General FAQs
Frequently asked questions to understand building a Digital Showroom.
Video Showroom
Digital Showroom & Livestream Changelog
Stay up to date with the latest features and improvements in Digital Showroom and Livestream Events.
Changelogs
Displaying a Dynamic Carousel on a Product Detail Page
Learn how to enhance your Product Detail Page (PDP) with the Dynamic Carousel
Shoppable Video
Distinguish live comments vs restream comments in Assistant Mode
Filter between live and historical comments in Assistant Mode during a restream to focus on real-time audience engagement.
Video Showroom
Dropping SDK iOS 12 Support
Upcoming change regarding our SDK's support for iOS 12
Software Development Kit
Dynamic Values for Ad Unit Parameters
Firework supports dynamic values for the ad unit parameter. We'll cover how to add these dynamic values.
Ads
Edit Livestream Replay Start and End Time
Trim the start and end points of your livestream replay so viewers see only the segment you want, across embeds and restreams.
Video Showroom
Edit Products in a Livestream Replay
Learn how to manage the product list post livestream event.
Video Showroom
Embedding AI FAQ Within the Product Detail Page
Embed AVA's AI-generated FAQ directly on your product pages using a SKU-based widget to answer shopper questions without leaving the PDP.
AVA AI Virtual Assistant
Embedding Playlists on Your Website
Embed Firework shoppable video playlists on any webpage using a simple HTML tag, with layout options including story block, floating player, and more.
Get Started With Firework
Embedding Videos Within the Product Detail Page
Learn how to dynamically add videos to your product page.
Business Portal
Enable a Hero Unit
Add a full-screen Hero Unit to your site to promote an upcoming or live Firework event with a countdown, CTA, and embedded video player.
Video Showroom
Enable Thumbnail Selection From Livestream (Not Just Trailer)
Pick thumbnails directly from your livestream recording — not just the trailer — for more flexible video representation across embeds.
Video Showroom
Enabling AI Playlist Sort
Turn on AI-powered playlist sorting to automatically surface your best-performing videos based on engagement and conversion data.
Business Portal
Facebook Livestream Simulcast
Simulcast your livestream event to your Facebook page with a few simple steps.
Video Showroom
Firework Performance Metrics Definitions
See all definitions per the analytics within your Insights Dashboard.
Get Started With Firework
Frequently Asked Questions
Quick reference for finding your Firework Channel ID, Playlist ID, and Widget ID inside the Business Portal.
Get Started With Firework
Full PDP Crawling (Semi-Automated)
Use AVA's semi-automated PDP crawling to extract FAQs and product content from detail pages at import, enriching your product data automatically.
AVA AI Virtual Assistant
Full Width Support & Advanced Widget Configuration for AVA Embed
The AVA Embed feature allows you to display your AI assistant on your website with customizable options, including full-width support, interactive FAQs, and advanced styling for your widget and buttons. This guide explains how to embed AVA and configure it effectively.
AVA AI Virtual Assistant
Get started with Ad Monetization
Start monetizing your Firework channels with video ads by connecting a VAST or VMAP tag from Google Ad Manager or another ad server.
Ads
Get Started with Programmatic Demand
Firework uses the IMA SDK which makes enabling programmatic demand including both pre-roll and interstitial video ads within your Firework player integrations quick and seamless.
Ads















