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Get the Help you Need

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Get Started With Firework

Learn the basics to uploading and crafting shoppable videos to then embed them directly onto your website!
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Business Portal

Discover how to maximize your capabilities within the Firework Business Portal.
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Shoppable Video

Learn more about Shoppable Video's most advanced capabilities for attracting and converting customers with personalized experiences.
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One-to-One Video Chat

Connect store associates with online customers through live video chat.
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Video Showroom

Bring the in store experience online, invite online customers to your storefront through live showrooms.

AVA AI Virtual Assistant

Learn how to leverage AI Digital Humans to connect, communicate, and convert shoppers.
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Integrations

Firework offers integrations with Shopify, WooCommerce, Duda, Magento 2 and more.

FAQ

Browse our FAQs to quickly find the information you need.

Connected Commerce

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Ads

Learn how to monetize Firework with ads
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Software Development Kit

Learn about the latest SDK updates for developers
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Changelogs

A centralized spot for all the changes that have been done
Preparing an Interactive Video
Learn how to successfully storyboard for your Interactive Video.
Shoppable Video
Pre-Pin Products with V2L
Learn how to schedule and organize your product listings in advance with V2L
Video Showroom
Process a Refund in Magento
Learn how to issue a refund using Magento
Integrations
Product Drop
Learn how to reveal a product to your audience during a Livestream.
Video Showroom
Product Highlights
How to capture product highlights within a Livestream Replay for viewers to click back to.
Business Portal
Product Mentioned
See how AVA visually highlights recommended or compared products in chat and avatar screens to boost shopper engagement.
AVA AI Virtual Assistant
Question filter to assistant mode
Enable the 'Show Questions Only' filter in Assistant Mode to isolate viewer questions in chat and respond to them more efficiently during a livestream.
Get Started With Firework
Real-Time Subtitles
Learn How to Add Real-Time Subtitles to Your Livestream Event.
Video Showroom
Remove Livestream Shopping Option
Here is some quick code to input in case you need to remove the shopping feature per a Livestream.
Video Showroom
Reset App Data and Uninstall the Firework App On BigCommerce
Steps to reset your Firework app data or fully uninstall the app from your BigCommerce store.
Integrations
Reviews.io Firework Integration
Learn how to send video reviews from Reviews.io over to the Firework Business Portal.
Integrations
Safe Zone Specifications for Firework Videos
Reference guide for safe zone dimensions on Firework vertical and horizontal short videos and livestreams to avoid content being obscured.
Get Started With Firework
Scheduling with Calendly (OTO)
Learn how to schedule and manage meetings effortlessly with Calendly (OTO), making it easy for visitors to book and attend.
One-to-One Video Chat
SDK Android Updates
Read about the most recent Android SDK updates
Software Development Kit
SDK Flutter Updates
Read about our most recent SDK Flutter updates
Software Development Kit
SDK iOS Updates
Read about the most recent iOS SDK updates
Software Development Kit
SDK React Native Updates
Read about our most recent SDK React Native updates
Software Development Kit
Set One to One Agent Work Hours
Learn how to set your work hours and schedule the widget to automatically go offline at specified times on a regular basis.
One-to-One Video Chat
Set One to One Widget Visibility
Learn how to select widget visibility and where this displays for your shoppers to access.
One-to-One Video Chat
Setup and Display AI Virtual Assistant (AVA)
Learn how to set up your AVA and build their knowledge around your products!
AVA AI Virtual Assistant
Setup and Display AI Virtual Assistant (AVA 4.0)
Learn how to set up your AVA and build their knowledge around your products!
AVA AI Virtual Assistant
Set Up Sources for Instagram Importer
Learn to connect Instagram, import videos by hashtags, usernames or URL, and easily track new content.
Get Started With Firework
Set Up Sources for Tiktok Importer
Learn how to connect your TikTok Personal accounts and URL
Get Started With Firework
Setup Your Firework Business Portal Account
Verify your email, link your login to Google or Facebook, and access the Firework Business Portal for the first time.
Get Started With Firework
Setup Your Firework Store
Connect your eCommerce store to Firework — integrate Shopify, set up a custom store, and import products to start tagging videos.
Get Started With Firework