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Learn how to customize offline widget content and visibility

FAQ covering sales attribution, NPS surveys, call recording, and how to track conversions from One-to-One virtual shopping sessions.

Please see our breakdown of the metrics we track and their definitions.

Here are some tips to consider for leveraging One-to-One Virtual Shopping.

See some technical tips to help guide a user to successfully join a call.

See the latest updates and developments to One-to-One Virtual Shopping.

To help address technical questions, please review the following. We will update this over time as well

As a Sales Agent (SA), learn how to navigate your One-to-One Workspace to view visitor information, enter a conversation, and share product links for their browser.

See the 5 things needed to set up One-to-One and start selling online!

Add and remove videos from a playlist in bulk using the Automator feature in the Firework Business Portal.

This guide is aimed to help you implement the Player type, coupled with FAQs when implementing the different Players.

OTO Workspace is available for download on both Windows and Mac OS.

We support Consent Strings, Publisher provided identifier (PPID). We'll cover how to add Consent Strings and PPID to your Ads.

Learn how to successfully storyboard for your Interactive Video.

Learn how to schedule and organize your product listings in advance with V2L

Learn how to issue a refund using Magento

Learn how to reveal a product to your audience during a Livestream.

How to capture product highlights within a Livestream Replay for viewers to click back to.

See how AVA visually highlights recommended or compared products in chat and avatar screens to boost shopper engagement.

Enable the 'Show Questions Only' filter in Assistant Mode to isolate viewer questions in chat and respond to them more efficiently during a livestream.

Learn How to Add Real-Time Subtitles to Your Livestream Event.

Here is some quick code to input in case you need to remove the shopping feature per a Livestream.

Steps to reset your Firework app data or fully uninstall the app from your BigCommerce store.

Learn how to send video reviews from Reviews.io over to the Firework Business Portal.