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Supported OMS Options
Overview of the order management systems (OMS) supported by Firework, including short video API integration options for custom setups.
Integrations
Supported SDK Features Tables
Full reference tables of Firework SDK-supported feed types, layouts, player configurations, livestream features, and ad capabilities.
Software Development Kit
Targeting capabilities: Passing key value pairs to Firework
Learn how to append key-value pairs using Google Ad Manager.
Ads
TikTok Shop Integration FAQ
Below are frequently asked questions regarding Firework x TikTok Shop Integration. If you do not see your question, please reach out to slasupport@fireworkhq.com.
Integrations
TikTok Shop Set-up Guide
A guided tutorial to integrate Firework with TikTok Shop. If you have any questions, please reach out to slasupport@fireworkhq.com.
Integrations
Tracking the Livestream Interactions
Access analytics for polls, question cards, giveaways, and links used during a Firework livestream from the Insights tab in the Business Portal.
Video Showroom
Transferring Visitor Conversations to Another Feed
Agents now have the ability to transfer active visitor conversations to another feed. This makes it easier to route visitors to the right agent or team without ending the existing conversation.
One-to-One Video Chat
Twitch Livestream Simulcast
Discover the steps to activate a Livestream Event Simulcast for Twitch through the Firework Business Portal.
Video Showroom
Types of Ads We Support - Native vs. Programmatic
We will cover the differences between Native and Programmatic Demand Ads
Ads
Upload a File in Chat - One to One Virtual Shopping
Learn how to share a document, image, or video during a One-to-One conversation.
One-to-One Video Chat
Upload Shoppable Videos in the Firework Business Portal
Learn how to upload shoppable videos in the firework business portal.
Get Started With Firework
Using In-Video Add to Cart (A2C)
We will showcase the steps with In-Video Add to Cart (A2C) functionality.
Shoppable Video
XML Auto sync
Automate your Firework product catalog sync using Google XML feed, with configurable intervals from every 4 to 24 hours.
Get Started With Firework
Youtube Livestream Simulcast
Learn the steps to simulcast from a Livestream Event to Youtube
Video Showroom