Get the Help you Need

Learn how to add cart checkout and Product Cards to your storefront.

Create an animated .gif or static image to leverage in your email campaigns.

Enable and customize AI Co-Pilot disclaimers in your livestream settings so viewers understand AI responses may not always be accurate.

Learn how to configure different Entry Points for One-to-One Virtual Shopping.

Convert foot-traffic into online traffic by adding a QR code to your livestream replay or short video. Customers can scan the code to view on their mobile device while they shop.

Learn how to configure a secondary CTA per your Short Videos and Livestreams.

Learn how to add a video interaction to further engage with your shoppers.

Learn how to add a widget and insert Firework videos into your storefront.

This article will walk you through how to add subtitles/closed captions to your videos.

Learn how to add a coupon for your products.

Add a customizable legal disclaimer to AVA's chat experience and optionally require users to accept terms before starting a conversation.

Here's a guide on selecting videos to be pushed to Klavyio

Learn how to set your own message when a visitor enters the waitlist queue.

Learn how to add products mid-livestream.

Learn how to add subtitles to Products in the Business Portal.

Learn how to add starter questions to promote interaction with AVA.

Add team members and update member permissions in your Firework account.

Implement Firework's analytics tracking script to attribute checkout and purchase events back to video interactions on your website.

Learn the process of adding videos to products, and managing them at once.

Learn how to install our Firework extension and configure this within your Adobe Commerce Cloud.

Learn how our ads display in a Firework Player and what implementation to use.

See what is included per Native Ads and Programmatic Ads

Agents have the ability to leave notes regarding conversations. These notes serve as a reference for future interactions and can be viewed in the conversation history feature.

Monitor agent availability, total online hours, and conversation history for your One-to-One virtual shopping team using the Agent Timesheet.

Review AI Copilot interaction metrics — message volume, top conversation categories, and customer sentiment — after a Firework livestream.