AI バーチャルアシスタント (AVA) の設定と表示

Build your AVA and Upload Products

Note: You are viewing instructions for the Old UI of the AI Virtual Assistant (AVA).
If you are using the updated version, please see: Setup and Display AI Virtual Assistant (AVA) – New UI

Step #1

Select AI Video Assistant from the toolbar in the Business Portal.

Step #2

Click on Create New Assistant and select the assistant profile for your product and click Add Expertise.

Step #3

Next, specify the areas of expertise for your assistant and select a product that will enable them to provide precise and helpful guidance to your customers.

Step #4

Assign a name to your assistant, provide a description, customize the initial greeting, and set up follow-up greetings for returning users.

Step #5

Select your Store and choose which product you want to use AVA for, then click Add.

Step #6

After completing the addition of these details, proceed by clicking on the Personalize Appearance option.

Step #7

Choose a solid background colour for the assistant.

Step #8

You can also select the default interaction mode, which determines the initial input preference that shoppers will encounter. They will have the option to switch between text input and audio input during the conversation.

Step #9

Upload a Custom Image: This image will serve as a replacement for the default digital human avatar in the user interface, allowing you to personalize the appearance of your assistant.
Click on Create Avatar once done.
You can add multiple products to AVA by following the steps outlined here.

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Provide AVA With Resource and Product Knowledge

Once you are on the AVA details page, locate the Resources menu on the left sidebar. Click on it, then select Add Resources+ to begin uploading your Video, Text, File or URL.

Video/Image

1. Easily add your video files by dragging and dropping, or selecting from your device.
2. Enter the video Title and Toggle Use Original Audio to On to provide the original audio for this video. Otherwise Ava will talk over the video if a response is provided.
3. Once the video is uploaded and information is added, select Add Video.
4. You can also include product in your video by clicking the edit option next to the video and selecting the desired product from the dropdown menu. You can select only one product as per the video (Please note that only products already added to AVA will be displayed in this list)
   

Plain Text

Title = this section serves as the question the user will ask.
Unstructured Text = this will be the answer that AVA will refer to.

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File

1. AVA will provide a reference link
2. Drag or click to upload a file. It must be a PDF only.
3. Once uploaded, you can manage your documents on the Product Resources page

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Import from SV

1. Directly import short videos from your channel. Search and select videos. Note: this will not showcase interactions previously added to videos.
2. Adjust the video Title and Toggle Use Original Audio to On to provide the original audio for this video. Otherwise AVA will talk over the video if a response is provided.
3. Once the video is uploaded and information is added, select Add Video.
   
   

Webpage

‍You can input the desired web link to include it as a resource. After the upload is complete, you will have the ability to manage your documents on the Product Resources page. Click on Add another URL after submission if you wish to add more URL and then click on Save.

Upload Requirements

Video (Media Files): Up to 300mb MP4, MOV, WMV, FLV, AVI, PNG, JPG, JPEG

Plain Text: Title & Unstructured Text

File: 100mb PDF

Import from SV (Short Video): Select from Video Library

Webpage: URL

Add Products

To include additional products for your AVA, simply navigate to the Linked Products section on the left sidebar and click on the Add Products+ button.

One click Crawling

When a user imports a product into AVA, we now automatically crawl the PDP (if available) to retrieve FAQs and product comparisons.

1. 1. Import Products – Click Linked Products > 製品を追加 (+) AVA にインポートします。
   2. 自動クローリング — AVAは、よくある質問や製品比較のためにPDPを自動的にクロールします（利用可能な場合）。
   3. レビュー内容 — 完了を確認するメッセージが表示されます。クリック クロールされた情報を確認する リソースを編集、削除、または選択します。

1. 1. リソースを追加 — リソースを選択してクリック リソースを追加 選択を確定します。
      

1. 1. 選択を確認 — 選択したリソースのみが保存され、AVAでトレーニングされます。
   2. 「リソースの追加」は「リソース」セクションにあります。

パーソナライズ

この機能により、アシスタントの外見や性格をカスタマイズして、よりパーソナライズされたエクスペリエンスを実現できます。アシスタントの名前、説明、挨拶、背景色、デフォルトのインタラクションモードを変更して、買い物客が会話中にテキスト入力と音声入力を切り替えられるようにすることができます。

会話履歴

すべての会話履歴にアクセスして確認することで、貴重な洞察を得て、ユーザーインタラクションの質を高めることができます。会話をエクスポートするオプションもあります。

詳細については、会話履歴に関するガイドを参照してください。- リンク

[サイトに追加]

このセクションからAVAをWebサイトに統合できます。これにより、ユーザーエンゲージメントが強化され、カスタマーサポートが向上します。AvaをWebサイトに埋め込む方法を学ぶ- リンク

AVAの右側にある [プレビュー] オプションを選択すると、AVAをプレビューできます アシスタント概要。[公開] ボタンをクリックすると、AVA が公開され、ユーザーがアクセスできるようになります。