The rapid surge of e-commerce, magnified by the pandemic, has steered more individuals towards online car shopping, where they appreciate the convenience it offers. Online platforms now enable potential car buyers to effortlessly browse, compare, and make purchases from the comfort of their homes or while on the move. This seamless approach to auto shopping not only saves time but also customizes the experience to cater to each individual’s unique preferences.
However, despite the convenience of online auto shopping, studies reveal a crucial aspect of consumer behavior – a longing for personal connections, reminiscent of the traditional in-person dealership experience. A Salesforce study uncovered that 73% of consumers prefer online auto shopping, but a remarkable 69% expressed a yearning for the human connection they used to have during in-store visits.
Throughout the history of modern marketing, establishing connections has been a defining trait of successful brands. So, what happens when this essential connection is disrupted?
For auto brands determined to bridge this gap, video commerce emerges as a solution that provides a personalized and engaging way to connect with customers, a feat that most other methods struggle to achieve. We will delve into three pivotal ways in which customer connections through video can significantly enhance the brand-customer relationship in the auto dealership industry: humanizing digital interactions, providing immersive product demonstrations, and fostering customer communities. We will explore how auto brands can effectively harness the power of video commerce to drive unprecedented business growth and create lasting bonds with today’s diverse generations.
Humanizing Digital Interactions
In a world where digital transactions have become the norm, video commerce empowers auto brands to reintroduce the human element to their online car shopping experience. Video enables brands to convey their unique personality and values more effectively than static images or text. Through sight, sound, and motion commerce storytelling, companies can showcase their brand identity, fostering emotional connections with their customers.
Creating Emotional Connections for Enhanced Customer Loyalty
To foster stronger customer loyalty and increase the likelihood of repeat purchases, brands should aim to connect with consumers on an emotional level. For instance, Firework offers a video commerce platform that empowers auto brands to craft and share compelling video content. This content can be seamlessly integrated into their websites, social media profiles, and other digital channels. Its purpose is to showcase vehicles, educate customers about their features and benefits, and address frequently asked questions.
Research conducted by InMoment has demonstrated that a significant 70% of consumers are inclined to do business with companies that provide personalized experiences. Furthermore, a study carried out by Forrester Research has highlighted that businesses excelling in customer engagement witness a remarkable 38% increase in customer retention.
By leveraging video commerce to curate personalized and engaging experiences, auto brands have the potential to cultivate more robust relationships with their customers, ultimately leading to a boost in their bottom line.
Engaging Product Demonstrations for Informed Purchases
Video commerce opens up exciting opportunities for auto brands to offer immersive product demonstrations that effectively highlight the features and benefits of their vehicles. Through video commerce, potential buyers can gain a deeper understanding of a car’s functionality, visualize how it seamlessly fits into their lives, and make informed purchasing decisions.
For instance, Firework’s “Interactive Exploration” feature, which enables customers to virtually explore vehicles in 360 degrees. This immersive experience allows customers to examine a vehicle’s interior and exterior up close and visualize how it might look in their own driveway.
Research conducted by JD Power reveals that a significant 70% of car buyers who engage with video reviews are more likely to make a purchase. Moreover, according to Nielsen, video content is 90% more likely to be remembered than text-based content.
By harnessing video commerce to deliver immersive product demonstrations, auto brands can instill confidence in potential buyers, ultimately driving increased sales.
Fostering Customer Communities
Video commerce can also empower auto brands to build customer communities, creating a more interactive and engaging auto shopping experience. Brands can host live events, Q&A sessions, or product demonstrations, encouraging customers to share their videos and experiences with the brand’s vehicles. This cultivates a sense of belonging and loyalty among customers, as they feel more connected to the brand and its community.
The value of these customer communities is substantial. Brands that build communities no longer merely have consumers; they also have genuine ambassadors and brand enthusiasts. Such brand enthusiasts are often more inclined to share their love for the brand with friends and acquaintances, contributing to brand growth. Furthermore, involving the community in product development can lead to improved products and services that better cater to customer needs.
A study by McKinsey & Company found that 70% of consumers are more likely to purchase from a brand that they feel connected to. Furthermore, a study by Forbes found that brands with a strong community enjoy a 40% increase in customer lifetime value.
By using video commerce to foster customer communities, auto brands can build stronger relationships with their customers and boost their bottom line.
Creating Connection Through Video, Driving the Bottom Line
Customer connections through video commerce have become an indispensable tool in the rapidly changing landscape of auto dealership e-commerce. By harnessing the power of video, auto brands can deliver the personal touch and emotional connection that customers seek in their online auto shopping experiences.
From captivating product showcases and personalized recommendations to virtual consultations and community building, video experiences offer a comprehensive approach to connecting with customers on a deeper level. Video commerce has the potential to revolutionize the way auto brands engage with their customers, ultimately driving unparalleled business growth.
By incorporating video commerce into their marketing strategies and deploying innovative methods to connect with customers on their digital platforms, auto brands can bridge the gap between online and in-person auto shopping experiences. This ensures that they not only survive but thrive in the ever-evolving world of auto dealership e-commerce.
Discover how Firework can revolutionize your customer connections through video commerce. Request a demo now!