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Leverage a Auto-Message Trigger in a One to One Chat
Set up auto-message triggers in your One-to-One workspace to proactively engage customers based on geo, URL, or cart abandonment criteria.
One-to-One Video Chat
Leverage a Floating and Auto-Message Trigger in AVA
Configure AVA's floating widget and auto-message triggers to proactively engage site visitors based on URL, page content, or location.
AVA AI Virtual Assistant
Leverage a Floating and Auto-Message Trigger in Ava - New UI
AVA’s Auto-Message Trigger sends tailored prompts based on the webpage content, encouraging visitors to interact with the widget and explore its features. This proactive approach increases user engagement and enhances their experience.
AVA AI Virtual Assistant
Leverage a Giveaway for Livestream Events
Learn how to setup a giveaway for a viewer to win a prize.
Video Showroom
Leverage Firework Videos in Shop App
Learn how to send Firework Short Videos to your Shop App!
Integrations
Leverage the One-to-One Sales Agent App
Learn how to engage visitors with One to One Virtual Shopping using the Firework Camera App.
One-to-One Video Chat
Leveraging a Barcode Scanner for Livestream
Pin products on a Livestream event seamlessly using a bluetooth barcode scanner.
Video Showroom
Leveraging the Firework Embed App in Shopify
Learn how to use the Firework Embed App for your Shopify Online Store
Integrations
Leveraging the Zapier and 1:1 Integration
Learn how to leverage Zapier to connect information between one to one virtual shopping and your other apps.
One-to-One Video Chat
Light/Dark Mode, and Modern/Classic Product Card Design
Configure light and dark themes and modern or classic product card styles for your Firework video player and embedded content.
Get Started With Firework
Live Feeds for One-to-One Virtual Shopping
Learn how to subscribe and interact with Live Feeds in the One to One Workspace.
One-to-One Video Chat
Livestream Assistant Mode
Use Assistant Mode to moderate chat, pin products, manage interactions, and monitor engagement during a live Firework stream.
Video Showroom
Livestream Bandwidth Requirements
Read about Firework's Livestream bandwidth requirements
Video Showroom
Livestream Simulcast with Amazon Live
Learn how to go live on Amazon using Firework’s Business Portal with stream details from the Amazon Live Creator app.
Video Showroom
Manage "Native" Direct campaigns using Google Ad Manager
Learn how to set-up a video asset and link to Google Ad Manager.
Ads
Manage Video Content in the Firework Camera App
Leverage the same functionality that's in the Business Portal all in one place -- the Firework Camera App.
Business Portal
Managing OTO Settings: A Detailed Overview of Admin and SA Permissions
Complete breakdown of One-to-One widget settings and which actions are available to Admin vs. Shopping Agent roles.
One-to-One Video Chat
Measure Ads Monetization Performance
Share daily Google Ad Manager reports with Firework to track ad impressions, fill rate, eCPM, and other monetization metrics.
Ads
Multi-Chat with One to One Virtual Shopping
Learn how to open multiple conversations with visitors on your website.
One-to-One Video Chat
Multi-Chat with One to One Virtual Shopping on Mobile App
Learn how to manage multiple conversations with visitors on your Mobile App
One-to-One Video Chat
Multi-Pin in a Livestream/Showroom
Pin up to three products and multiple interactions simultaneously during a Firework livestream or showroom to keep viewers engaged.
Video Showroom
Navigate the Firework Business Portal
Learn more about navigating the Firework Business Portal
Get Started With Firework
Navigate the One-to-One Virtual Shopping Analytics Dashboard
Learn how to access and view your performance data for One-to-One Virtual Shopping.
One-to-One Video Chat
Navigating the AVA Insight Dashboard
Learn how to access and view the performance data for AVA.
AVA AI Virtual Assistant
New Player Deck
Embed Firework's Player Deck layout to display multiple shoppable videos and drive shoppers to product detail pages quickly.
Get Started With Firework















